Help Call

Alives detect human help calls by analyzing the sound in the room. As of right now, the detection works for the german help call “Hilfe”.

Topic

Subscribe to: api_client/<client_name>/<location_id>/<device_id>/alarm/help_call

Response

Not retained
QoS: 2

{
  "id": "f3e2c1d4-5b6a-7c8d-9e0f-1a2b3c4d5e6f",
  "detectedAt": "2026-01-15T11:30:56.336650702Z",

  "audio": "https://example.com/audio.m4a",
  "video": "https://example.com/video.mp4"
}

• id: Unique identifier (UUID) of the detection event. This can be used to obtain a event recording.
• detectedAt: Time of detection. Note that the message may be sent several seconds after the detection.
• audio: URL to the audio recording of the event, optional.
• video: URL to the video recording of the event, optional.

See Recording Retention for more on the audio and video recordings of the event.